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Adrian Ellis to speak at Venues of Excellence Annual Conference

Hoteliers’ Charter board member and general manager of The Lowry, Adrian Ellis will share the benefits of joining the Hoteliers’ Charter at the Venues of Excellence Annual Conference, taking place at Edgbaston Park Hotel on Tuesday 15 March 2022. 

The theme for the 2022-focused event is “New Horizons” providing inspiration and confidence from an excellent range of industry speakers and sessions all focused on helping venues to return to business stronger, with an invigorated and fresh approach.

Adrian will share with attendees success stories from Charter Hoteliers, how the Charter is supporting hospitality businesses in building conscious and collaborative cultures and encouraging the next generation that roles and careers in hospitality are fruitful, supportive and beneficial.

For more information on the Venues of Excellence Annual Conference, click here

Nominations for Acorn Awards now open

It’s time to reward the rising stars of the hospitality industry.

The Caterer’s Acorn Awards are back and are searching the UK for the very best indivduals under 30 as they pave their way in the industry. The sector has faced immense hardship over the last year and the awards aim to recognise the hard work and determination of those who have made a great contribution to its recovery after Covid-19.

Winning an Acorn Award formally recognises and rewards the impact the individual has had on their organisation and wider industry. 

Nominations close at 5:30pm on Friday 1 April 2022.

There are only three criteria. If you are nominating someone for an Acorn Award, they must work in the hospitality industry; be under the age of 30 on 29 May 2022 and be available for the winners’ weekend, which will take place at Rudding Park in Harrogate on 29 and 30 May 2022.

Nominate a team member today.

For more information on the Acorn Awards, click here.  

Springboard announces 2022 Awards for Excellence Shortlist

Springboard has announced the shortlist for the 2022 Springboard Awards for Excellence.

With over 120 submissions to 16 categories, over 40 businesses have made the shortlist. The Springboard Awards for Excellence champion those who have shown amazing resilience and innovation, managing to shine over the past year, as the industry rebuilds.

New categories for 2022, include Best Kickstart Employer, Disability Confidence Award and Best Practice Environmental, Social and Governance Integration. The categories showcase businesses and employees who have gone above and beyond, demonstrating the ability to implement new and successful initiatives to support their employees and communities.

Springboard CEO, Chris Gamm, says: The Springboard Awards for Excellence are about celebrating the businesses and individuals who do a brilliant job championing hospitality, developing our people, attracting talent and supporting Springboard’s mission to futureproof the talent pipeline.

We’re thrilled to see so many Charter Hoteliers’ Businesses such as Royal Lancaster London, Home Grown Hotels, Iconic Luxury Hotels and Georgian House Hotel included on the shortlist.

Congratulations to the brilliant businesses that made this year’s shortlist. Winners will be announced Thursday 7th April, at Illuminate London.

For the full shortlist, click here.

Hoteliers’ Charter reaches 500-hotelier milestone

Hospitality Reimagined Hoteliers Charter

More than 500 UK hotels are now signed up to the Hoteliers’ Charter. Home Grown Hotels, Northcote, IHG Hotels and Iconic Luxury Hotels are among the Charter Hoteliers signed up to the organisation’s 10-point pledge.

Established in February 2021, the Hoteliers’ Charter exists to raise the profile of the hospitality industry and promote hospitality as a profession of choice to parents, schools, colleges, universities, and careers influencers.

Signing up to the Charter sees progressive hoteliers and businesses collectively make a commitment to providing a workplace environment built on the foundations of respect, fairness, equality, diversity and opportunity; and to placing colleagues’ wellness and career development at the heart of their operations. In addition, those signing up for the charter agree to support industry charities, drive environmentally sustainable businesses and advocate diversity, inclusion and equality. Once approved, Charter Hoteliers are also given access to the network area where they can connect with regional communities.  

On reaching this milestone Sally Beck FIH MI, general manager of the Royal Lancaster London and founder of the Hoteliers’ Charter, said: “Since its inception, the Hoteliers’ Charter has been working towards a more conscious, caring and collaborative industry to educate, inspire and sustain the next generation of talent. To have more than 500 Charter Hotelier’s working to support this goal is brilliant.”

Over the next 12 months Charter Hoteliers, Charter Champions, supporters and the industry-leading board members will continue to showcase the incredible opportunities hotels and the hospitality industry has to offer and anticipate getting to 1000+ hotels across the UK.

The Hoteliers’ Charter is championed by industry bodies and organisations such as UKHospitality, the Master Innholders, St Julian’s Scholars, Institute of Hospitality, PACE, AA, Springboard and Scottish Tourism Alliance.

For more information on the Hoteliers’ Charter and how you can sign up to the pledge, click here

Hotel Leadership Conference inspires hoteliers to be bolder, braver and better

More than 400 hoteliers and industry leaders came out in force to attend the 28th Hotel Leadership Conference, where they gained the impetus to make bolder, braver and better decisions for themselves and their businesses.    

The sell-out two-day conference, presented by The Master Innholders, took place at Park Plaza London Riverbank on 17-18 January where expert speakers covering a range of topics – from technology and asset management, to sustainability and diversity – inspired and educated delegates.    

Enhanced safety measures were introduced to allow the event to proceed in a secure way while delivering its aim of bringing the industry together when they needed it most.   

The first day concluded with a gala dinner, featuring a captivating Japanese-themed menu prepared by Park Plaza’s executive chef Werner Seebach, and celebrating the induction of 16 new Master Innholders.  

Generous purchases of tickets for the evening’s charity raffle raised an incredible £4,000 for the Master Innholders Charitable Trust, Hospitality Action, and Springboard.   

Team focus 

The conference programme, created by conference chair James B Clarke FIH MI, general manager Hilton London Bankside, opened with a motivational presentation by author and coach James Kerr who drew on the success of New Zealand’s rugby team the All Blacks to demonstrate how hoteliers can lead their own teams to success.   

Explaining how the team’s core values – humility, excellence and respect – were the backbone to their success, he challenged the industry to adopt them to bring out the best in their own people.   

The key to attracting and retaining employees – and therefore building successful teams – is to focus on diversity and inclusion, said Joanna Aunon, director of WiHTL, who urged the industry to prioritise inclusivity.   

This sentiment was echoed by Asif Sadiq, senior vice president at WarnerMedia for equity and inclusion, who pushed the narrative further, suggesting there were moral and business cases for encouraging a diverse and inclusive workforce where everyone felt they belonged.   

He said employers should make it give every member of their team a ‘sense of belonging’ to improve personal and business achievement.    

Sustainability NOW 

With consciousness around sustainability at an all-time high, there was a key focus on bolder responsibility with top tips shared by experts to guide hoteliers towards making changes.   

Ben Wielgus, head of sustainability at Informa, urged hoteliers to update their references to sustainability and remove the outdated term ‘corporate responsibility’ from all marketing materials as it no longer represented the status quo.  

He said customer expectations were changing with more of them willing to pay more for sustainable products, so now was the time to be brave, carry out a ‘top-to-tail review’ of their sustainable actions and implement new ones.  

Sustainability strategy adviser Sue Garrard told hoteliers that ignoring sustainability was not an option and warned them that inaction would lead to government taxation, potential staff shortages or revolts as well as accelerated global warming.  

“We have to remember that we can’t run a business on a dead planet,” she said.   

Garrard said adopting the long-term multi-stakeholder model for the business, engaging the whole workforce and understanding the customer would enable change to be enacted.   

The packed conference programme also included sessions on sales from Laughs Last founder Marcus Cauchi, technology from Florian Montag of apaleo and Edward Bracken of The Hoteliers’ Charter.   

To further support hoteliers for the year ahead, there were updates and forecasts from UKHospitality chief executive Kate Nicholls OBE and Sarah Duignan of STR while Tim Stoyle of Savills examined the key challenges and considerations hoteliers would need to make in asset management.  

 The event concluded with a rousing keynote from author and behaviourist Jez Rose who introduced hoteliers to his Seasonal Change Model and explored aspects of human behaviour before imploring delegates to embrace change and see its potential.  

Innovation and inspiration 

David Morgan-Hewitt FIH MI, chairman of The Master Innholders, said: “We in our industry have certainly learned how to adapt over the last two years.  Our industry is one of innovation, inspiration and true unadulterated hospitality and we should be proud of our success.  

“The Hotel Leadership Conference provides a chance to be inspired and educated while spending valuable time with our industry peers. These two days have enabled us to move forward together and come back bolder, better and braver than ever.”   

James B Clarke, conference chair, said: “It was fantastic to see so many industry colleagues come together for two spectacular days of engaging presentations and talks as well as have the chance to network face-to-face once again. I’m thrilled we’ve had the chance to reconvene once again as an industry and show the world that we are hospitality and we mean business.   

“Thank you everyone who attended and all our supporters and sponsors who have enabled this event to happen.”   

Dates are soon to be announced for the Hotel Leadership Conference 2023. For updates and to register your interest in attending, visit


Congratulations to Hotel Catey Winners 2021

Congratulations to this year’s Hotel Cateys winners, who were awarded at a dazzling award ceremony at London’s Park Plaza Westminster Bridge on 19 November.  

Recognised for his unwavering support of the industry and years of service, Peter Hancock was awarded the Outstanding Contribution Award ahead of his retirement from his position as chief executive of Pride of Britain Hotels later this month.  

A champion of providing a personal and caring working environment, Daniel Pedreschi, regional vice-president of UK operations at PPHE Hotel Group, was crowned 2021 Hotelier of the Year by The Caterer. Following the group winning the  Best Employer Award at The Cateys earlier this year, Daniel will now join the Hoteliers’ Charter board. 

Congratulations to winners from Hoteliers’ Charter organisations:  

  • The 2021 Hotelier of the Year: Daniel Pedreschi, PPHE Hotel Group  
  • Food and Beverage Manager of the Year: Sharon McArthur, the Athenaeum Hotel & Residences, London  
  • Front of House Manager of the Year: Rosie Wilkins, the Torridon, Wester Ross Hotel  
  • Concierge of the Year: Sarah Gaskin, the Headland Hotel, Cornwall  
  • HR Team of the Year: Red Carnation Hotels  
  • Front of House Team of the Year: Grove of Narberth, Pembrokeshire  
  • Hotel Restaurant Chef of the Year: Jean-Philippe Blondet, Alain Ducasse at the Dorchester, London  
  • Hotel Chef of the Year (more than 250 covers): Olivier Ruiz, Park Plaza Westminster Bridge London  
  • Revenue Manager of the Year: Jane Bateup, the Grand Brighton and Richmond Hill hotels  
  • Hotel Chef of the Year (fewer than 250 covers): Hrishikesh Desai, Gilpin, Cumbria  
  • Spa Professional of the Year: Amanda Hardy, Serenity Spa, Seaham Hall, County Durham  

For more information on the Hotel Cateys 2021 and its winners, click here 

Photography across the Hoteliers Charter website is with credit to:

Whatley Manor:
Royal Lancaster Hotel:
Pride of Britain Hotels:
Calcot Hotel & Spa:


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